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AT SVP, quality is the best policy

Customer focus – meet customer requirements, and exceed expectations in terms of the quality of products and services.
Leadership Engagement – committed to strengthening the outcome of the quality management program.
Engagement of people – people to be competent, empowered, and engaged in delivering value.
Process-based approach – documenting and implementing processes, resources, methods, and controls.
Improvement – persistent focus on improvement of products, processes, and management systems.  
Evident-based decision making – decisions based on the analysis and evaluation of data.
Relationship management – effectively manage relationships with third parties such as suppliers and partners to enable sustained growth.